Standards Room £370.00 per room

Classic Room £430.00 per room

Master Room £315.00 per room per night

Available 1^st March – 31^st December 2012 inclusive (Christmas and New Year excluded )

Standards Room £330.00 per room per night

Classic Room £370.00 per room per night

Available 1^st May – 30^th September 2012 inclusive

Standards Room £408.00 per room

Classic Room £468.00 per room

This tour visits some of the main sites of interest on the Orkney Islands. See Skara Brae, The Churchill Barriers, Scapa Flow, Ring of Brodgar, The Standing Stones of Stenness, The Italian Chapel and Kirkwall with an opportunity to seeKirkwall’s magnificent 12th century cathedral.

 Available 1^st June – 2nd September 2012 inclusive

Standards Room £480.00 per person

Classic Room £540.00 per person

Standards Room £420.00 per room

Classic Room £460.00 per room

Available until 31^st March 2012

Standards Room £75.00 per person per night

Classic Room £85.00 per person per night

Calling Tourism businesses

This is your chance to get up to speed for the main tourism season.  We all know that many visitors travelling to the North Highlands are either touring or are hub based, travelling out daily from one location to see the sights often over major distances. Are you sure that you know the best places to direct them to and where to stop along the way? What’s more do you have new staff on board this season who also need to be able to sell the area.

Adding this extra value to a visitor’s experience not only encourages positive feedback about your business but also about the area and this event provides an excellent opportunity to gather the information you need in one stop over a cup of coffee.

This informal tourism networking event, being organised by North Highland Tourism, in conjunction with the Federation of Small Businesses and supported by Business Gateway, the European Community Highland LEADER 2007 – 2013 Programme and Highland Council, will help you to learn more about the area and enabling your tourism business to shine in 2012 and beyond.

There will be no formal presentations but a series of areas where you can meet and network. The areas will be Nature & Wildlife, History, Heritage and Culture, Food and Drink and Active and Adventure. From this session you will have the chance to:-

As an accommodation provider:

• get the latest information on attractions across the North Highlands – find out what’s new for 2012, opening times, events etc.
• meet activity providers so you can put together new packages for visitors
• gather suggested itineraries and events guide  
• find out how to follow up the opportunity with a visit to sites over the next few weeks

As an attraction:

• bring your leaflets and swap leaflets free of charge
• meet accommodation providers and others that can promote your site
• gather feedback on what visitors to local accommodation say about your site

As an activity provider:

• promote new 2012 services and features
• meet accommodation providers who can promote your business to visitors
• bring your leaflets and swap leaflets free of charge

Whether you are a small bed and breakfast, visitor attraction, activity or self catering business or hotel there is plenty you will take away from this informal event.

The event is free to attend but places are limited please book your place today here

Mackays Hotel, Wick

Wednesday 14 March – 10.00am – 1.00pm – Assynt Leisure Centre, Lochinver

Do you understand your customer’s journey to your business and how will you exceed their expectations before, during and after their visit to you?

These events, which are being organised by North Highland Tourism, in conjunction with the Federation of Small Businesses and supported by Business Gateway, the European Community Highland LEADER 2007 – 2013 Programme and Highland Council, will help you to answer these questions and more, enabling your tourism business to shine in 2012 and beyond.

Your host will be Marina Huggett from the Tourism Excellence Consultancy, an experienced Hospitality Assured Coach with 15 years senior management experience within both large and small hospitality businesses in Scotland and London. The session will cover:-

• Hooked! – You’ve attracted the customer but how can you reel them in and make the most of their pre arrival contact with you
• What‘s the latest in customer trends and how can you exceed their expectations
• Time to find out the truth – how to create and capture positive feedback and put the results to best use
• Boomerangs or Frisbees! – will your customers return or are they lost forever and what will they tell other

Whether you are a small bed and breakfast, visitor attraction, activity business or hotel there is plenty you will take away from this inspiring event.

Places are limited so please register today at the following links:-

• Wick – Tuesday 13 March
• Assynt – Wednesday 14 March

Fortrose Leisure Centre, Fortrose

Wednesday 28 March – 10.00am – 1.00pm – Timespan, Helmsdale

What do you know about your customers and what they are looking for during their visit to you and do you really know what customers think of their experience with you?

If as a tourism business you are struggling to answers these questions then this workshop is just for you. Understanding your customers better by looking at the information you have at your fingertips and collecting customer feedback could provide you with the best form of free consultancy your business could get.

These events, being organised by North Highland Tourism, in conjunction with the Federation of Small Businesses and supported by Business Gateway, the European Community Highland LEADER 2007 – 2013 Programme and Highland Council, will help your tourism business to shine in 2012 and beyond.

 Your host will be Marion Walker of Marion Walker Marketing who brings 20 years senior marketing experience to the workshop.

 The session will cover:-

• Understanding your customers better to proactively improve your business in line with changing market opportunities
• Building customer relationships before, during and after the visit
• Making the most of the existing knowledge you have about your customers
• Collaborating with others – knowing what the key attractors are in your area to suit your main visitor profiles and working with others to cross promote your business
• Collecting customer feedback – choosing the right tools, asking the right questions and when, taking action when you have the answers to best benefit your business
• Finding out how other businesses have used this process to be more successful

 Whether you are a small bed and breakfast, visitor attraction, activity business or hotel there is plenty you will take away from this inspiring event.

 Places are limited so please register today at the links below:

• Fortrose – 26 March
• Helmsdale – 28 March