Tuesday 13 March 10.00am – 1.00pm – Mackays Hotel, Wick 
Wednesday 14 March – 10.00am – 1.00pm – Assynt Leisure Centre, Lochinver
Do you understand your customer’s journey to your business and how will you exceed their expectations before, during and after their visit to you?
These events, which are being organised by North Highland Tourism, in conjunction with the Federation of Small Businesses and supported by Business Gateway, the European Community Highland LEADER 2007 – 2013 Programme and Highland Council, will help you to answer these questions and more, enabling your tourism business to shine in 2012 and beyond.
Your host will be Marina Huggett from the Tourism Excellence Consultancy, an experienced Hospitality Assured Coach with 15 years senior management experience within both large and small hospitality businesses in Scotland and London. The session will cover:-
- Hooked! – You’ve attracted the customer but how can you reel them in and make the most of their pre arrival contact with you
- What‘s the latest in customer trends and how can you exceed their expectations
- Time to find out the truth – how to create and capture positive feedback and put the results to best use
- Boomerangs or Frisbees! – will your customers return or are they lost forever and what will they tell other
Whether you are a small bed and breakfast, visitor attraction, activity business or hotel there is plenty you will take away from this inspiring event.
Places are limited so please register today at the following links:-
